Mission Critical Geo Fencing for Emergency Dispatch
WAVE Dispatch is a real time coordination platform used by 911 centers, defense, and logistics teams. I led the end to end UX for introducing Geo Fencing, enabling dispatchers to shift from manual location tracking to automated, rule based monitoring across high risk zones.
Client
Year
2025
Industry
Public Safety
Role
Senior Product designer
Challenge
High Stakes Latency
Manual location checks caused delays during active incidents where seconds mattered.
Alert Fatigue
Constant low priority notifications desensitized dispatchers and increased the risk of missed critical alerts.
Visual Overload
Overlapping zones lacked hierarchy, making maps unreadable during multi incident scenarios.
Solution
Interaction Model
Introduced a draw to define zone creation model aligned with dispatcher mental models, replacing coordinate driven inputs that slowed setup under stress.
Signal Over Noise
Designed time and distance throttling controls to suppress false positives while preserving high severity alerts.
Visual Hierarchy System
Defined a scalable map language using opacity, stroke weight, and state based styling to clearly separate active monitoring zones from passive boundaries.
Impact
25 Percent Faster Setup
Usability benchmarks showed a 25 percent reduction in time required to create and activate new safety zones.
Error Reduction Under Stress
Improved visual hierarchy reduced misinterpretation of overlapping jurisdictions during simulated emergency scenarios.
Enterprise Scale Adoption
The modular Geo Fencing framework scaled beyond Public Safety and was adopted by logistics and industrial defense teams.
Deliverables
User Research and Competitive Analysis
Information Architecture and System Flows
Low Fidelity Exploration and Validation
High Fidelity UI in Figma
Interactive Prototypes for Stakeholder and Engineering Alignment
