CareMate Emergency Response Platform
CareMate is a healthcare emergency response platform designed for elderly users and the ecosystem that supports them. I led the UX and service design across mobile and operational interfaces, focusing on accessibility, trust, and coordination during high stress scenarios.
The platform connects elders, emergency officers, response centers, ambulance networks, and sponsors through a single, structured workflow that prioritizes speed, clarity, and accountability.
Client
Year
2025
Industry
Technology
Role
Senior UX Designer
Challenge
Elder Accessibility
Elder users struggled with complex interfaces, small touch targets, and unclear feedback during emergencies, leading to hesitation or failed actions.
Multi Stakeholder Coordination
Emergency events required synchronized actions across multiple independent actors, each with different goals, tools, and response times.
High Stress Decision Making
Emergency scenarios leave no room for ambiguity. Any delay, misinterpretation, or missed notification directly impacted safety outcomes.
Solution
Emergency First Interaction Model
Designed a simplified emergency trigger optimized for elderly motor and cognitive limitations, ensuring clear confirmation and immediate system feedback.
Service Design Across Roles
Mapped and designed coordinated service flows connecting elders, emergency officers, central response units, ambulance services, and sponsors, ensuring every actor knew what to do and when.
Progressive Disclosure
Structured information delivery so responders received critical details first, with secondary data revealed only when needed to avoid overload.
Accessibility Driven UI
Applied WCAG aligned contrast, typography, and interaction patterns across all interfaces to support aging users and low vision scenarios.
Impact
Increased Elder Confidence
Usability testing showed higher confidence and reduced hesitation among elder users when triggering emergency actions.
Faster Coordination
Clear role based workflows reduced handoff confusion between response teams during simulated emergency scenarios.
Measurable Satisfaction Gain
Post rollout testing indicated a 30 percent increase in overall elder user satisfaction by addressing accessibility and clarity gaps.
Deliverables
User Research and Field Interviews
Service Design and Multi Persona Journey Mapping
Information Architecture and Interaction Flows
Wireframes and High Fidelity UI Design
Accessibility Validation and Usability Testing
